jet baaz Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to the jet baaz platform and all services operated under it. When you use our website, open an account, or use any of our services, you are considered to have accepted the terms of this policy.

jet baaz takes the privacy of users' personal information seriously. We believe every member has the right to know where their information goes, why it is being collected, and how it is stored. This policy is designed to ensure that transparency.

To understand the full rules governing use of our services, you may also read the Terms and Conditions page, which contains detailed rules on accounts, betting, and payments.

2. What Information We Collect

jet baaz collects different types of information in different situations. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself when you register an account, make a deposit, or contact our support team:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Payment information such as bKash, Nagad, or Rocket number
• Messages sent to support and communication details

2.2 Automatically Collected Information

When you are active on the jet baaz platform, the following information is collected automatically:

• IP address and browser type
• Device information such as operating system and screen resolution
• Session information: login time, time spent, and pages visited
• Gaming activity: bets, win/loss records, and transaction history
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

Information collected from you is used for specific purposes only and is not used beyond those purposes. jet baaz processes information for the following purposes:

3.1 Account Management and Verification

Your provided information is used for account creation, the login process, identity verification (KYC), and age confirmation. This ensures that only individuals aged 21 or above can use our services.

3.2 Transaction and Payment Processing

Payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Records of these transactions are stored securely.

3.3 Customer Support

Your account and transaction information is used to resolve questions or issues you raise via live chat or email.

3.4 Security and Fraud Prevention

Various data is analysed to detect and prevent unauthorised access, account hacking, money laundering, and other fraudulent activity.

3.5 Legal Obligations

Information may be retained and disclosed in accordance with applicable laws, regulations, or directions from regulatory authorities.

3.6 Service Improvement and Personalisation

By analysing your preferences, gaming history, and usage patterns, we try to make your experience more relevant — for example, by showing your preferred game categories first.

4. Sharing and Disclosure of Information

jet baaz never sells your personal information to third parties. However, information may be shared in a limited way in certain specific situations:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions. These partners operate under their own privacy policies.
• Technology service providers: Limited information may be shared under contractual terms with cloud hosting, data analytics, or cybersecurity providers used to operate the platform.
• Law enforcement agencies: We may be required to share information with government or law enforcement agencies in the case of a court order or legal obligation.
• Fraud prevention: If fraudulent activity is detected on an account, information may be provided to the relevant investigating authority.

Your information is not disclosed for any reason beyond the cases listed above.

5. Cookies and Tracking Technologies

jet baaz uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions, remember language preferences, and ensure security.
• Functional cookies: These remember your preferences such as your selected game category or interface settings.
• Analytics cookies: These collect information to understand site traffic, most visited pages, and user behaviour — this information is used to improve the service.

5.2 Cookie Control

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6. Data Security Measures

jet baaz has implemented technical and organisational measures at multiple levels to protect your personal information:

• All data exchanged between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption.
• Strong cryptographic hashing is used to store passwords — no employee can view your password directly.
• Two-factor verification (OTP) and role-based access controls apply to access sensitive data.
• Server infrastructure is monitored 24/7 and suspicious activity is detected automatically.
• Regular security audits and vulnerability assessments are conducted.
• Only authorised staff have access to specific data, and all access is logged and recorded.

7. Data Retention Period

jet baaz retains your information for as long as it is needed to provide services and meet legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain legal requirements and transaction records may require retention for a set period.
• Marketing communications: If you unsubscribe, the relevant information is deleted.

When the retention period ends or the information is no longer needed, it is deleted or anonymised by secure means.

8. Your Data Rights

As a member of jet baaz, you have certain rights over your own information. You can request any of the following at any time via live chat or email:

8.1 Right to Access

If you want to know what information is stored in your account, contact our support team. We will provide the relevant information after verification.

8.2 Right to Correction

If there is any incorrect or outdated information in your profile, you can request a correction. Verification may be required to correct identity-related information.

8.3 Right to Deletion

You may request deletion of information that is being retained beyond legal obligations. However, if your account is active or there are ongoing transactions, it may not be possible to delete certain information at that time.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time or inform the support team.

To learn about rights related to responsible gaming, such as self-exclusion or setting betting limits, visit our Responsible Gaming page.

9. Protection of Minors

jet baaz strictly follows a 21+ age policy. No personal information is knowingly collected from any person under the age of 21. Age verification is in place at the time of account registration.

If we are informed that a minor's information has been collected by mistake, we will promptly close that account and take steps to delete the information.

10. Changes to the Policy

jet baaz reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through a notification on the platform.

The date of each update is shown at the top of the page under "Last Updated". Continued use of the platform after any changes means you have accepted the revised policy.

To learn more about who we are, our mission, and our values, read the About Us page.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

• Live Chat: Available in Bengali and English 24 hours a day, 7 days a week through the website or app.
• Email: [email protected]

Once we receive any information-related request, we will respond as quickly as possible after verifying your identity.